What happens if the system crashes in the middle of a tournament?

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In the event of a server interruption the hands in progress at every table will be restored by rolling back these hands.  Each player’s chip count will be reset to the amount at the beginning of the hand prior to the interruption.  In special circumstances, when a tournament needs to be canceled because of a crash or some other reason, players will be compensated according to our game cancellation policy, as detailed below:

Game cancellation policy

  • Community/Private Games: Each player will be refunded back the exact amount of money he or she had at the start of the hand at the time of cancellation.
  • Single-Table Tournaments: If a Tournament is cancelled because for technical reasons, any players who were eliminated prior to cancellation will lose their buy-in and entry fee.  Remaining players will have their buy-in and entry fee refunded and will receive an equal share of the buy-in monies of the eliminated players.  The eliminated players' buy-ins are equally divided regardless of chip standing at the time of cancellation.
  • Multi-Table Tournaments: If a Tournament is cancelled because for technical reasons, any players who were eliminated prior to cancellation will lose their buy-in and entry fee.  Remaining players will be refunded:
    • All remaining players will be refunded their entry fee
    • All remaining players will be refunded their buy-in and the total amount of refunded buy-ins will be subtracted from the remaining prize pool
    • The remaining prize prize pool is then distributed amongst the remaining players: 50% distributed equally and 50% distributed based on stack size at time of shutdown.