I am getting the error message: "Unable to connect to the game server."

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If you are receiving the error message "Unable to connect to the game server" or "Failed to connect to server" while attempting to play one of our instant casino games, please contact us immediately so we can look into it.

Please also take a screenshot of the error to help with any investigation.

  • While looking at the error, press the "Prt Scr" button on your keyboard.
  • Open Microsoft Word, press CTRL+V, then save the document.