Firstly, please note the Round ID# in the bottom right corner of the game window. Secondly please refer to the rules for the game that you are playing and make sure that you are not misinterpreting the payout schedule. If you still believe that there is an error with the payout please contact us with the Round ID#.
If you are unable to note the Round ID#, before resuming play please contact us with as much information as possible - in particular:
- Amount Wagered/payout
- Date & time (EST) of Incident:
- Your Hand (if applicable):
- Dealer's Hand (if applicable):
- V-Chip balance (specify before or after):