Please make sure that you have entered the promo-code absolutely correctly by referring to the email or website promotion in which the code was provided. Carefully follow the instructions for redeeming the code:
- Have you entered the code in the correct area of the site?
- Have you used the correct case?
- Have you added any extra spaces within the code?
Codes are good for one use only.
If you've checked on all of the above and the promotion is not reflected in your account, please contact Player Services for further help.